Senior Process Engineer

About Us 

Do you want to be part of Thailand banking transformation? Data is the core of the new financial services era, and we are open for the opportunity to be part to drive this change at the core. 

SCB DATAx is a new venture of the Siam Commercial Bank (SCB) holdings, a leading financial services and digital services holdings in Thailand and ASEAN. 

As part of the transformation of SCB into a group of product and technology companies, under the SCBx brand, SCB DATAx is the technology company to centralize data and provide AI and data science services and products to the group.  

With a leading-edge cloud native data & AI platform, our vision is to support the group to providing everyone in our region with the opportunity to prosper. 

We work on forward-thinking challenges of centralizing, analyzing and sharing information. We collaborate with companies and experts in many different domains, embrace diversity and all that while having a good laugh and joy in work. 
 
About Team & Role 
As a Senior Process Engineer, you will act as subject matter expert who provide advisory to process owner to develop their own operationalize process and play a pivotal role in optimizing data and AI business operations, embracing an Agile way of working, and ensuring alignment with ITIL standards. The ideal candidate will have a deep understanding of data and AI business processes, a proven track record of working in Agile environments, and expertise in ITIL methodologies.

Responsibilities

Data and AI Business Operations:

  • Analyze, design, and optimize end-to-end business processes related to data and AI services.
  • Collaborate with cross-functional teams to understand business requirements and ensure effective integration of data and AI solutions.
  • Drive continuous improvement initiatives to enhance the efficiency and effectiveness of business operations.

Agile Methodologies:

  • Champion and implement Agile principles and methodologies.
  • Work closely with project and operations teams to ensure timely and high-quality delivery of data and AI solutions.

ITIL Implementation:

  • Apply ITIL best practices to design and implement IT service management processes.
  • Work with Technology governance team to ensure that ITIL processes align seamlessly with data and AI business operations.
  • Monitor and enhance ITIL processes to improve service delivery and customer satisfaction.

Collaboration and Communication:

  • Collaborate with stakeholders to understand business objectives and translate them into actionable process improvements.
  • Communicate effectively with both technical and non-technical teams to ensure a common understanding of business processes and requirements.
  • Foster a collaborative and transparent working environment.

Qualifications

  • A bachelor's or master's degree in computer science, information technology, business administration, process engineering or a related field
  • A minimum of 8 years of relevant experience in process architect/engineering role, especially in data and AI consulting environment is a plus.
  • In-depth understanding of data and AI business processes and technologies
  • Strong proficiency in Agile methodologies, with experience leading Agile teams.
  • Familiarity with ITIL frameworks and their application in a consulting setting
  • Strong analytical and problem-solving skills, be able to analyze complex issues, optimize business processes and drive operational efficiency.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with diverse teams and clients.
  • Excellent English communication and collaboration skills, be able to work with internal and external stakeholders, translate technical concepts to non-technical stakeholders, and clearly communicate process design solutions.
  • Knowledge of data management, data governance, data quality, data security, and data privacy.

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